1. General Overview
This Privacy Policy outlines how rugwashservice (“we,” “us,” or “our”), operating from Australia, collects, uses, and protects personal data provided by clients located in Europe through www.rugwashservice.com. We respect your privacy rights and handle your personal information in accordance with applicable Australian and European privacy regulations, including the General Data Protection Regulation (GDPR).

2. Information We Collect
To manage your bespoke rug cleaning service bookings and process service deposits, we may collect the following information:

Contact Details: Name, email address ([email protected]), and communication preferences.
Service Details: Information submitted via booking forms regarding your rug’s dimensions, fabric type, and custom care requirements.
Transaction Records: Details regarding preliminary service deposit payments processed through secure service providers.

Fulfilling custom service requests and managing service deposit transactions.
Communicating regarding your booking status, schedule, or tailored service assessment.
Maintaining internal operational records and fulfilling legal obligations.

4. Data Protection and Retention

Data Security: We apply technical and organizational measures to protect personal data against unauthorized access, loss, or alteration.
Data Retention: Personal information is retained only as long as necessary to complete your customized service booking or to comply with statutory legal requirements.

5. Disclosure to Third Parties
We do not sell, trade, or rent personal data. Information is shared strictly with essential operational service providers—such as hosting and secure electronic processing infrastructure—solely to facilitate your service request.

6. Your Data Protection Rights
Clients in Europe hold rights under the GDPR regarding their personal data, including:

The right to request access to or correction of your personal data.
The right to request erasure of personal data, subject to lawful record-keeping exceptions.
* The right to restrict or object to specific processing activities.

To exercise any of these rights, please contact our privacy compliance contact directly at [email protected].