The care process involves:
The deposit reserves a delicate rug care appointment. The total fee depends on the rug’s size, origin, and condition. Use our delicate rug form to share details of the rug’s material and any known history.
We want you to be happy with your purchase and we apologize if it is not. For whatever reason that you are not satisfied, we would be most happy to provide exchanges and returns for all items purchased from us if the following conditions are met.
All exchanges and returns would need to be raised within 10 days of the invoice date for Singaporeorders, and 20 days for overseas orders. For local deliveries, there is an option to exchange at any of our boutiques within Singaporeor through our online portal at www.company.com. All requests for returns however, would need to be strictly made online at www.company.com for both local and overseas deliveries.
All exchanges and returns would need to be raised within 10 days of the invoice date for Singaporeorders, and 20 days for overseas orders. For local deliveries, there is an option to exchange at any of our boutiques within Singaporeor through our online portal at www.company.com. All requests for returns however, would need to be strictly made online at www.company.com for both local and overseas deliveries.
Email: [email protected]
Address: 96 Benhiam St, Calamvale QLD 4116, Australia
Phone: +61 468456708
© 2026 www.rugwashservice.com. All Rights Reserved.
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