1. Service Booking and Deposit Allocation
All custom rug cleaning services are scheduled through www.rugwashservice.com. Upon completing the online booking form and submitting the required preliminary service deposit, your dedicated assessment slot is reserved within our operational calendar.

2. Consultation and Requirements Verification

Data Review: Our team evaluates the specific textile parameters, size details, and care requests submitted via our booking forms.
Service Alignment: If additional information is required to establish the precise cleaning methodology, we will contact you via email prior to commencing work.

3. Assessment and Final Scope Confirmation

Physical Evaluation: Upon receiving the rug at the designated service area, a detailed physical examination is conducted to verify material composition and condition against the initial booking details.
Final Cost Adjustments: Should the item require specialized treatment beyond the initial estimate, an updated service outline and final balance statement will be provided for your confirmation.

4. Completion and Service Delivery
Once the bespoke cleaning process is completed according to the agreed specifications, you will receive a formal completion notification. The completed item will then be released or prepared for return according to the arrangement confirmed during your booking process.

5. Inquiries and Support
For questions regarding the status of your bespoke service booking or to update your scheduled arrangements, please write to [email protected].